Free shipping for orders more then £75 (excl. shipping cost). We normally ship your order with Schenker, UPS or as a letter, delivery time is 1-5 days. You will also receive a tracking number from us so you can track your package online. • Shipping cost with letter - from £4.90 • Shipping cost with Schenker - £8.90 • Shipping cost with UPS - £13.90
Please accept our apologies as some of our delivery partners are experiencing delays due to the current situation regarding COVID-19. Please track your parcel through the normal channels.
- We are encouraging all customers to use the alternative delivery options available to them; myPlaces, Diversions and Safe Place for example, which means that they do not have to receive their parcel direct from the courier or sign for it.
- For those customers who do not divert, some couriers have put in place a temporary process for our signature deliveries which couriers will follow to ensure contact is minimised.
- Where a safe place is possible, couriers will deliver to that safe place, take a photo to confirm safe delivery and then provide the customer with a calling card stating that safe place
- Where a safe place is not possible, couriers will still knock on the door but rather than asking for the customer to sign, couriers will ask the customer for their name, input this into their hand-held device and then write “Covid-19” in the signature box. Capturing the name ensures that the security of delivery is maintained whilst avoiding the need for the customer to physically sign.