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DELIVERY
We all know that the feeling of receiving a package of new golf equipment is a feeling that is hard to beat. To unpack your new golf clubs, your new golf bag or those golf grips that you are just waiting to assemble! We want that wait to be as short as possible and therefore we always strive to get your package as quickly as possible.
Delivery times
We aim to process and dispatch your order within 24 hours (Monday–Friday). Once shipped, delivery typically takes 1–8 business days depending on the carrier.
Some orders may have longer delivery times, such as shafts with adapters or golf clubs that are built by us.
Standard orders (stock items): Normally shipped within 24 hours (weekdays).
Custom fit orders: Built by the supplier according to your specifications and normally have a delivery time of 3–6 weeks.
Custom Pro orders & shafts with adapters: Built by us in our own workshop and normally shipped within 60 hours (weekdays).
Special order items (not in stock): Normally have a delivery time of 1–2 weeks.
If your order contains special order items, it will only be shipped once the entire order is complete and all products are in stock. Information about stock status can be found on the respective product page and in your order confirmation.
Delivery options
We offer delivery to agents, parcel boxes, and home delivery in collaboration with several different shipping companies.
The delivery options available to you depend on your postal code and are clearly displayed at checkout before you complete your purchase.
Delivery delays
You will be notified of any deviations from the normal delivery time in connection with the order confirmation, or alternatively afterwards via a separate email if the problem arises after the order has been placed. If any of the products you have ordered have a significantly longer delivery time than the other products in your order, we may in some cases split the delivery of the order. In this case, you will never pay more than the original shipping cost.
Damaged goods
If you discover that a product you have ordered has been damaged in transit, you must report this immediately to our customer service department. It is also important that you point this out to the agent when you collect your order. Send an email to our customer service department, stating your order number and attaching photos of both the packaging and the contents. You must also keep the packaging in case we need it to proceed with the claim to the shipping company. We will then handle the complaint with the shipping company and arrange for your order to be re-shipped. This will, of course, be at no cost to you.
Incorrectly shipped item
If you discover that we have sent you the wrong item, please report this by sending an email to our customer service department. Include your order number and attach photos of the incorrect item in the email. We will then arrange for a new delivery and return of the incorrectly shipped items.
Responsibility during transport
We are responsible for the transport risk from our warehouse to you, i.e. if a product disappears en route, is damaged, or does not arrive for any other reason. Always contact us if you suspect that your delivery has disappeared en route.
Contact us
You can always contact our customer service with your questions and we will help you as quickly as possible.